Shipping policy
Processing & Shipping Times
All orders are processed within 2-3 business days (excluding weekends and public holidays). Once shipped, you will receive a tracking number via email to monitor your order’s progress.
Shipping Rates & Delivery Estimates
We proudly offer both domestic and international shipping through our trusted carriers.
AUSTRALIA (DOMESTIC)
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Free Standard Shipping on orders $165 AUD and over
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$12.95 AUD Standard Shipping for orders under $165.
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Express shipping available at checkout
INTERNATIONAL SHIPPING
New Zealand
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Free Shipping on orders $165 AUD and over
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$20.15 AUD Standard Shipping
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Express shipping available at checkout
(Rest of the World)
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Free Shipping on orders $250 AUD and over
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Starts from $29.95 AUD Standard Shipping
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Express shipping available at checkout (rates vary by destination)
Shipping rates are automatically calculated at checkout based on your location and chosen service.
Order Tracking
Once your order is shipped, a tracking number will be sent to your email. You can also track your order here.
Shipping Carriers
We work with trusted shipping providers, including Australia Post, DHL and FedEx, to ensure fast and secure delivery.
Lost, Stolen, or Delayed Packages
- If your package is delayed or lost, please contact us for assistance.
- We are not responsible for stolen packages marked as “delivered” by the courier.
Duties & Taxes for International Orders
UPF OFFICIAL offers complimentary international DHL Express delivery on all orders over $250 AUD. Delivery estimates are shown at checkout and begin once your order has been dispatched.
Where available, duties and taxes are calculated and collected at checkout to help ensure a smooth, uninterrupted delivery experience.
However, some countries may still require Import duties, taxes, and local customs fees may apply depending on your country’s regulations. These charges are not included at checkout and may be payable upon delivery to your local customs authority.
We recommend checking with your local customs office if you are unsure about any applicable fees before placing your order.
You can return your order to us within 14 days of delivery. For more details, please refer to our Return & Refund Policy.
Contact Us
For any shipping-related inquiries, feel free to reach out to our team here.