Absolutely who doesn’t love free shipping? Here's how it works:

Australia: Free Standard Shipping on orders of AUD $165 or more

New Zealand: Free Standard Shipping on orders of AUD $165 or more

Rest of the World: Free Standard Shipping on orders of AUD $250 or more

Delivery within Australia usually takes 2–8 business days. International orders may take 6–27 days depending on the destination and customs process. You'll receive tracking details once your order is on the way.

Our Warehouse is open Monday to Friday (excluding Public Holidays), orders placed outside of these days will be dispatched the next available business day.

However, during peak times and sale periods there can be delays due to the high volume of orders we receive. Due to the high volume, shipping delays of up to 2-5 business days may occur. After your order confirmation, your will receive order confirmation email with tracking link.

For more information regarding Delivery & Dispatch click here. 

Yes, Express options are available at checkout for both domestic and international orders.

Once your order ships, we’ll send you a tracking link by email. You can follow its journey anytime.

You can also track your order here.

Where available, duties and taxes are calculated and collected at checkout to help ensure a smooth, uninterrupted delivery experience.

You can also visit our shipping policy here for more information.

Yes, we ship both domestically within Australia and internationally to customers around the globe. We strive to provide excellent shipping options to ensure your order arrives safely and on time. At checkout, you can choose between standard and express shipping options, with prices displayed before completing your purchase.

We offer both Standard Shipping and Express Shipping options at checkout. Shipping costs vary based on your location and order value, and will be clearly displayed before you complete your purchase.

If your order doesn’t qualify for free shipping, you’ll still have access to fast and reliable delivery at competitive rates.

You can also check out estimated shipping rates here.

We want you to feel confident in every purchase. If something’s not quite right, you can start a return within 14 days of delivery.

Just visit our Return & Refunds policy to begin. You’ll find everything you need there, from eligibility to step-by-step instructions.

Refunds are processed to your original payment method once your return is received and approved.

Use our Return Portal to start a return. Just enter your order number and email to begin.

To be eligible, items must be unworn, unwashed, and returned in original condition within 14 days of delivery. Once approved, refunds are processed to your original payment method.

Once we receive and inspect your return, refunds are typically processed within 5 to 7 business days.

Items must be unworn, unwashed, and in original condition to be eligible for return.

We're really sorry! Please email us with photos and your order number, and we’ll make it right ASAP, whether that’s a replacement or a refund.

You can also contact us here for general questions but email is the fastest way for issues that require photos.

It’s the fabric, the fit and the finish.

Every piece is crafted with buttery-soft performance fabric that moves with you, not against you. We use sublimation printing for colours and artwork that never crack or fade, no matter how often you wear it. The fit is tailored yet relaxed designed to contour naturally to your body.

It doesn’t just look good - it feels like freedom.

We use a high-quality sublimation printing technique that infuses dye directly into the fabric, creating vibrant, long-lasting designs. This process ensures that the colors won’t fade over time or with frequent washing, giving you a shirt that looks as fresh as the day you bought it. It’s a superior method that keeps your shirts looking sharp and unique for years to come.

Our shirts are made to move with you and care is easy.

Just machine wash cold, tumble dry low, and avoid bleach. The design is fused into the fabric using sublimation, so it won’t crack or fade, even after countless wears.

Treat it well and it will keep up with every adventure.

We accept Visa, Mastercard, American Express, PayPal, shop, Apple Pay, Google Pay, and more. All transactions are securely processed.

Absolutely. We use encrypted, secure checkout systems to protect your information.

We're working on integrating Afterpay, Zip Pay and similar options. Stay tuned for updates.

In most cases, all applicable customs duties and import taxes are calculated and collected at checkout.

However, some countries may still charge additional fees based on local regulations. We recommend checking with your local customs office if you're unsure.

We occasionally adjust our pricing during promotions. While we don’t offer price guarantees or partial refunds on past orders, we hope you’ll catch future deals as we run them often.

International transaction fees aren’t charged by us, but your bank might apply them depending on your card or payment method. We recommend checking with your bank before you make a purchase.

You can find your Order No. in the Shipping Confirmation email or in the invoice. Alternatively, you can log in to your upfofficial.com, go to My Account / My Orders Section, and find the Order No in Order Details.

If you need further assistance, please contact our team here.

It depends on where you are. Orders processed here will take 2-8 business days to arrive. Overseas deliveries can take anywhere from 6-27 days. Delivery details will be provided in your confirmation email.

An account is not absolutely necessary, you can check out as a guest. But creating an account makes it easier to track orders, manage returns and shop faster next time.

Once your order is shipped, you'll receive a confirmation email with a tracking link. You can also track here to view your order status at any time.

Once an order is placed, we aim to process it quickly, and cancellations are only possible if the order hasn't been shipped or processed yet. If you’d like to cancel, please contact us immediately with your order number. Our team will assist you in canceling the order if it's within our processing window.However, if your order is already on its way, we are unable to cancel it. You may still return it, provided it meets our Returns & Refund Policy.

Let us know as soon as possible. If your order hasn’t shipped yet, we can update your address. Once it’s on the way, we’re unable to make changes but we’ll guide you on what to do next.

Check your spam or junk folder first. If it’s not there, contact us with your full name and email used at checkout, and we’ll resend it to you.

Our team is available Monday–Friday, 9 AM–5 PM (AEST)

Absolutely. Reach out to us anytime here and we’ll guide you with sizing, style recommendations or anything else you need.

You can send through all media or PR enquires to us here.